Refund policy
Returns
Refunds are 14 days from purchase date
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Additional non-returnable items:
- Helmets
- Sale Items
- Electronics
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at mac@1903motosupply.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mac@1903motosupply.com and send your item to: (5040 -5134 Skyline Way NE, Calgary, AB T2E6V1).
Shipping
To return your product, you should mail your product to: (5040 -5134 Skyline Way NE, Calgary, AB T2E6V1)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Drop-Shipped Items
Some products available through 1903 Moto Supply are drop-shipped directly from our distributors or manufacturers. Because these items do not ship from our physical location, the following policies apply:
-
Final Sale on Most Drop-Shipped Items
Drop-shipped items are typically final sale and may not be eligible for returns or exchanges unless the item arrives damaged, defective, or incorrect. -
Damage, Defects, or Incorrect Items
If your drop-shipped item arrives damaged, defective, or you receive the wrong product, you must notify us within 48 hours of delivery with clear photos of the issue and all packaging.
We will work directly with the supplier to arrange a replacement or resolution. -
Order Cancellations
Once a drop-shipped order has been processed or shipped by the supplier, it cannot be cancelled. Cancellation requests must be made before the item enters fulfillment. -
Shipping Timelines
Drop-shipped items may have longer or varying shipping times compared to in-stock items. Estimated lead times will be provided whenever possible. -
Returns (If Approved)
If a return is approved by the supplier, the item must be sent back unused, in original packaging, and may be subject to a restocking fee and/or return shipping costs determined by the distributor.